FAQ

Frequently Asked Questions <3

How long do orders take to be prepared and shipped on average? Is it different for preorder items?
 
All orders will be ready and shipped out within 2 weeks of the order date. As we are a small business with many made to order items this is the quickest amount of time orders can be processed. Pre order items however, need 3-4 week turnaround time to account for materials that need to be accumulated to create the products. 

What is your return policy?

We do not accept returns for items, however, if something has broken or needs a small repair we will gladly fix it for you if you would like to send it back to us. Feel free to fill out the contact form on the site, or dm us on Instagram @tabithavedrineart if you have any questions. 

What is the fastest mode of contact for you?

Instagram would be the fastest form of contact for any questions about custom orders, order status, or any other questions! The link to our instagram is at the bottom of this page. 

Do you do custom orders, or take commissions?

Yes! Customs are always welcome especially since a lot of our items are one of a kind, and have a hard time recreating. Feel free to reach out with any custom order ideas, including your measurements.

For specific customs, sometimes the price of materials is added in the final cost of the product if something has to be ordered so keep in mind of that as well as extending the time of the order to be shipped out. 

Please take into account custom orders and commissions take extra care and time for planning and creation so please allow at least 3 weeks creation and shipping time. 

Do you accept artist trades for items in your store?

Yes! Artist trades are always welcome, and are based off of the value of items being traded and always include free shipping. Just send a dm on Instagram and we can go from there.